Build chat flows

Visual flows, branches, API steps, payments, and when the AI starts a flow.

Written by Godswill

Configure → Chat flows opens the flow builder (owners and admins).

What flows can do

  • Ask questions with forms and branch on answers.

  • Call your REST API (Growth+) and show results as cards.

  • Collect payments or run verification steps (Enterprise integrations).

  • Hand off to a department or human.

Starting a flow

  • Visitor taps a conversation starter linked to a flow.

  • Keyword or automation triggers.

  • AI agent offers a flow when it fits the question (after knowledge lookup).

Testing

Publish the flow, then trigger it from the widget on a staging domain before enabling on production.

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