Welcome to Adrian Inbox
What Adrian is, how the app is organized, and where to find help when you are stuck.
Adrian Inbox (Adrian) is a customer support platform: live chat, email, tickets, AI, help center, and reporting in one workspace at https://app.adrianhq.co.
What you can do in Adrian
Inbox — Answer live chat and email in real time. Views include Your inbox, Unassigned, and All conversations.
Tickets — Track issues that need follow-up with priority, status, and SLA targets (Growth and Enterprise).
Visitors — See who is on your site now and start a conversation proactively.
Contacts — One profile per customer with every chat, email, form answer, and ticket.
Knowledge — Help Center articles for customers; Knowledge Hub sources that power the AI agent and Copilot.
Configure — Chat widget, email channel, automations, chat flows, integrations, SLA, and CSAT.
Reports — Volume, response times, AI deflection, CSAT, and scheduled email summaries.
Plans at a glance
Plan | Best for | Highlights |
|---|---|---|
Starter | Small teams (up to 3 teammates) | Widget, email, tickets, help center on an Adrian address, 30 days history |
Growth | Most growing teams | AI agent, Copilot, flows with API calls, SLA, CSAT, custom help domain, unlimited history |
Enterprise | Large or regulated orgs | Custom AI limits, payments/verification integrations, invoice billing |
Current pricing: https://adrianhq.co/pricing. Billing is in Settings → Billing (owners and admins).
Where to get help
Help center (this site) — Product how-tos and processes.
Chat on adrianhq.co — Talk to Adrian support.
Email — support@adrianhq.co for product help; sales@adrianhq.co for Enterprise and demos.
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