Security, two-factor sign-in, and password reset
MFA for teammates and how customers reset their own Adrian login passwords.
Teammate security
Settings → Security (or Configure → Team → Sign-in security for workspace policy):
Authenticator app (TOTP) or Email codes
Save recovery codes when prompted
Sign out other devices after password change
Customer password reset (Adrian app login)
End users reset passwords without contacting support:
On https://app.adrianhq.co, click Forgot password?
Enter email; open Reset your Adrian password (link expires in one hour).
Set a new password (minimum 8 characters). All sessions sign out; a confirmation email is sent.
If MFA is required on the workspace, they still need their second factor after reset.
Agent guidance
Never ask customers to share passwords in chat. Send them the login URL and forgot-password steps. Escalate to support@adrianhq.co only for account-access edge cases with verified email.
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