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Automation and flows
Automation and flows
Chat flows, forms, automation rules, SLA, and CSAT.
3 articles
Build chat flows
Visual flows, branches, API steps, payments, and when the AI starts a flow.
Forms, actions, and automation rules
Pre-chat forms, in-chat forms, triggers, and common assign-and-tag recipes.
Configure CSAT and SLA
Survey timing, channels, and SLA targets by priority.