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Getting started

Welcome to the help center
Welcome to Adrian Inbox
Go-live checklist for a new workspace

Inbox and tickets

Work the shared inbox
Use Copilot while you reply
Tickets and SLA policies
Contacts and the ban list

Install the chat widget on your website
Chat widget not appearing on my site
Connect your support email to Adrian

AI and knowledge

Turn on and tune the AI agent
Knowledge Hub best practices
When the AI hands off to your team

Automation and flows

Build chat flows
Forms, actions, and automation rules
Configure CSAT and SLA

Write, import, and publish help articles
Brand your help center and use a custom domain

Workspace administration

Team members, roles, and departments
Billing, Adrian Wallet, and plan changes
Security, two-factor sign-in, and password reset

Reports and scheduled summaries

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Reporting

Reporting

Dashboard metrics, reports tabs, and scheduled email summaries.

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Reports and scheduled summariesOverview, team leaderboard, AI deflection, CSAT, and emailed schedules.

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