Use Copilot while you reply

Draft, rewrite, translate, and summarize without sending anything until you press Send.

Written by Godswill

Copilot is available on Growth and Enterprise in the conversation sidebar (Copilot panel). Customers never see Copilot output until you send a message.

What Copilot can do

  • Draft reply — Suggests an answer from your Knowledge Hub and help center.

  • Rewrite — Make a draft friendlier, more formal, shorter, fix grammar, and more.

  • Translate — Target any language (for example Swedish) before you send.

  • Summary — Short recap of a long thread for handoffs.

Good practices

  1. Read the draft and edit for tone and accuracy.

  2. If Copilot cites Suggested articles, open them when the answer is policy-sensitive.

  3. Copilot uses AI credits; usage appears under AI & Copilot → Usage.

If Copilot is locked, your workspace may be on Starter or over its monthly AI budget. Owners can adjust limits on the Usage tab.

Still need help?Our team is here for you. Send us a message and we’ll get back to you.

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