AI and knowledge
Train the AI agent, manage the Knowledge Hub, and use guardrails.
3 articles
- Turn on and tune the AI agentBot name, messages, guardrails, pause-when-agent-active, and credit usage.
- Knowledge Hub best practicesWebsites, PDFs, snippets, help center sync, and Test search before customers ask.
- When the AI hands off to your teamLow confidence, customer requests for a human, and how routing works after handoff.