Connect your support email to Adrian

Forwarding from Google Workspace or Microsoft 365, testing, and branded outgoing email.

Written by Godswill

Forward inbound mail

  1. Go to Configure → Email channel.

  2. Copy Your inbox address.

  3. In your mail provider, create a forward from your public address (for example support@company.com) to that Adrian address.

  4. Send a test message; it should create a new conversation and usually a ticket.

Outgoing email

Replies from Adrian go back to the customer in the same thread. Under Email branding you can set logo, colours, and footer text customers see.

Outgoing mail is sent via the platform SMTP configuration (managed by your Adrian host). Delivery logs appear under Recent emails on the email channel page.

If mail does not arrive

  • Confirm forwarding is verified in the provider (Google and Microsoft often send a confirmation link).

  • Check spam folders on both sides.

  • Ensure the forward target matches Adrian’s inbox address character-for-character.

Still need help?Our team is here for you. Send us a message and we’ll get back to you.

Related articles